Your Al Fursan Reward Miles are credited after your cruise is completed, typically within approximately 4 weeks, once your booking and travel details have been verified.
Important Things to Know
- Miles cannot be credited before or during your cruise
- You must complete your cruise to receive your Reward Miles
- Miles are calculated based on the eligible cruise fare only
- Once credited, miles transactions are non‑refundable and non‑cancellable
Why Is There a Waiting Period?
The processing time ensures:
- Your travel has been successfully completed
- Your booking details are accurate and eligible
- Your Reward Miles are correctly calculated and credited
Need Help?
If it has been more than 4 weeks since your cruise ended and your miles have not appeared, our cruise experts are here to assist.
Phone numbers by location:
- UK: +44‑800‑328‑5190
- USA: +1‑833‑332‑2722
- International: +61‑7‑5501‑0717
You can also contact us through our chat channels, and a reservation consultant will help you.